Shipping and Returns

Shipping and Return Policy for Live Clothing Brand

Shipping Policy:

  1. We currently offer shipping within the United States only.
  2. All orders will be processed and shipped within 5-7 business days, unless otherwise stated.
  3. Shipping costs will be calculated at checkout and are the responsibility of the customer.
  4. We use reputable shipping carriers to ensure timely and secure delivery of your order.
  5. Please make sure that your shipping address is accurate and complete to avoid any delays or lost shipments.

Return Policy:

  1. We accept returns within 14 days of the delivery date.
  2. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
  3. Customers are responsible for the return shipping costs.
  4. To initiate a return, please contact our customer service team with your order number and reason for return.
  5. Once your return is received and inspected, we will issue a refund to the original payment method, excluding the original shipping cost.
  6. Refunds may take 5-7 business days to process and may vary depending on your bank or credit card provider.

Exchanges:

  1. Unfortunately, we do not offer direct exchanges at this time.
  2. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
  3. Follow the return process outlined in our Return Policy for eligible items.

Non-Returnable Items:

  1. Gift cards, intimates, swimwear, and sale items are non-returnable and non-refundable.
  2. Final sale items are not eligible for returns or exchanges.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order.
  2. We may require photos or other evidence of the damage or defect.
  3. We will work with you to resolve the issue, which may include a refund, exchange, or store credit, at our discretion.

We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our shipping and return policy, please contact us at todaywelivellc@gmail.com Thank you for choosing Live Clothing Brand!