Shipping and Returns
Shipping and Return Policy for Live Clothing Brand
Shipping Policy:
- We currently offer shipping within the United States only.
- All orders will be processed and shipped within 5-7 business days, unless otherwise stated.
- Shipping costs will be calculated at checkout and are the responsibility of the customer.
- We use reputable shipping carriers to ensure timely and secure delivery of your order.
- Please make sure that your shipping address is accurate and complete to avoid any delays or lost shipments.
Return Policy:
- We accept returns within 14 days of the delivery date.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
- Customers are responsible for the return shipping costs.
- To initiate a return, please contact our customer service team with your order number and reason for return.
- Once your return is received and inspected, we will issue a refund to the original payment method, excluding the original shipping cost.
- Refunds may take 5-7 business days to process and may vary depending on your bank or credit card provider.
Exchanges:
- Unfortunately, we do not offer direct exchanges at this time.
- If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Follow the return process outlined in our Return Policy for eligible items.
Non-Returnable Items:
- Gift cards, intimates, swimwear, and sale items are non-returnable and non-refundable.
- Final sale items are not eligible for returns or exchanges.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order.
- We may require photos or other evidence of the damage or defect.
- We will work with you to resolve the issue, which may include a refund, exchange, or store credit, at our discretion.
We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our shipping and return policy, please contact us at todaywelivellc@gmail.com Thank you for choosing Live Clothing Brand!